Customer Care

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Shipping Policy:

*All orders are fulfilled Monday through Friday excluding weekends and holidays.  Orders are shipped within 3 business days from the receipt of payment verification.

*We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather. 

*Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales.

*All Domestic and international orders are shipped via USPS priority mail. For domestic orders we charge a flat rate of $10 USD and $40 USD for all international orders. 

*You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.

*Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received.

*We are only able to ship to the address you indicate, please ensure that the address entered at checkout is correct.

INTERNATIONAL ORDERS

*International packages may require addition processing time.  

*Chill Luxury is not responsible for addition shipping and/or customs charges incurred by customer when importing goods. 

*If package is returned to CL due to unpaid charges, we will not issue a refund and reshipment charges will apply. 

*If the wrong address is entered at checkout and the package is returned back to us there will be a reshipment fee of $10 USD due prior to reshipment. 

*Once the item is shipped we are unable to make changes to shipping address. In this case, please contact USPS to make any address changes. 

*If your tracking information states delivered and you believe this to be an error. Please contact your local post office. 

REROUTED PACKAGES

*We do not manually input shipping addresses. Shipping addresses are exported from one database to another, please ensure shipping address is correct upon receiving order conformation email.

*If your tracking information states “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned to us. 

*If an address error is made please email CL within 5 hours of confirmation email. Once orders are processed for shipment no changes can be made. 

*You will be contacted via email when your rerouted package is delivered and processed into our warehouse. 

Returns Policy:

Thank you for shopping with us at Chill Luxury...

We aspire to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 7 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled a store credit.

We are not able to accept items that appear to have been worn, washed, are not in original condition, or have had tags removed. Every aspect of the garment must be free from signs of wear and odor. 

We can offer a store 

credit (excluding cost of delivery) and request that you return the item(s) unused and with the tags intact to us. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 10 business days from the time we receive your return for it to be processed.

Where items are returned to us outside of this time period we reserve the right to return the item to you.